CUSTOMER CARE PLEDGE
We believe in putting a personal touch into everything that we do and want your shopping experience to be a satisfying one. We are fully committed to doing whatever it takes to ensure that you are happy with every aspect of your order.
We believe in our products and are confident that you will love them as much as we do. However, if, for any reason, you are not completely satisfied with your purchase, simply return the product to us within 30 days of your initial purchase, and we will be happy to refund the purchase amount to your card.
To help us expedite your return request, please follow the simple steps listed below.
1) Send us an contact us here to let us know that you plan to return the product.
2) Be sure to include your Order Number.
3) We will reply to your email to confirm that we have received your request and to answer any questions that you may have.
4) Ship the items back to us, including your Order Number & Name with the items you wish to return. We cannot process a credit until the product is shipped back to us. Pack the items carefully to avoid damage in transit.
7) Please address your return package to:
P.O. Box 5461
El Monte, ca. 91734
8) For your protection and to ensure prompt delivery, we recommend that you send your return via an insured method which can be tracked in the case of loss.
We regret that return shipping fees are not refundable.
Your return or exchange request will be processed promptly.
- Most refunds are processed within 3-5 business days.